International delivery is temporarily unavailable
Due to the size and complexity of certain items that we stock there is an additional cost for some products which we sell on our website. Therefore if your order contains one of these items then the cost of delivery will be as below:
When you add one of the mentioned items into your basket there will be a note on the basket page to inform you which of the items in your basket is resulting in this increased cost of delivery.
*If you’re order contains a large item you will not qualify for free
For any questions or queries regarding our delivery service or an order you have recently placed please contact our Customer Services team.
Please take reasonable care of the items and do not use them. Send them back in the original packaging where possible.
Follow these three easy steps to return your order by post:
Once your order is placed, you have 30 days to return any unused or unopened items. (Unfortunately we cannot accept returns if the original packaging has been opened).
International orders should be returned to our partner, Global-e, and should include a Return Merchandise Authorization (RMA) form.
If there is something you would like to return, please visit our returns portal or contact customer services at firstname.lastname@example.org.
You'll be sent a confirmation email from our partner, Global-e, which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel. Without this form, we might not be able to refund your full amount.
(The returns label and returns note is valid for one parcel only. We will not be able to accept any additional parcels).
Refunds on international items will include the amount paid for product, plus duties, taxes and fees (if prepaid).
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
Unfortunately we are unable to refund shipping costs at this time.
Refunds are processed within 5 business days of your parcel being received in our partner, Global-e’s, UK hub.
We always endeavour to ensure your parcel reaches you in perfect condition. If you do have any problems, please contact customer services at email@example.com. (We will not charge shipping costs for the return of faulty or damaged items).
Find our full terms and conditions for international purchases and returns here.
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Hobbycraft is a registered trademark of Hobbycraft Trading Ltd. Hobbycraft Trading Limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.