Delivery and Returns

• In most circumstances it's not possible to make changes to an order.
• To add product to your order, please place a new order for these items.
• To change details of your delivery address, remove items or cancel it completely; please contact our Customer Services team as soon as possible, quoting your order number.

Please take reasonable care of the items and do not use them. Send them back in the original packaging where possible.

Follow these three easy steps to return your order by post:

• Fill out the return slip in your parcel.
• Affix the postage label provided or download a new one here >.
• Get a certificate of postage from the post office.

• DVDs if you've broken the seal on the wrapping.
• Perishable and other items that deteriorate fast.

• Refunds will be processed within 10 working days after we have received your return.
• Your refund will be credited to your original payment method.
• All online orders paid for via Paypal cannot be refunded in store.

Once your order is placed, you have 30 days to return any unused or unopened items. (Unfortunately we cannot accept returns if the original packaging has been opened).

International orders should be returned to our partner, Global-e, and should include a Return Merchandise Authorization (RMA) form.

If there is something you would like to return, please visit our returns portal or contact customer services at international@hobbycraft.co.uk.

You'll be sent a confirmation email from our partner, Global-e, which will contain a link to download your returns label and returns note. Print the returns label, attach it to the top of your parcel and insert the returns note in the parcel. Without this form, we might not be able to refund your full amount.

(The returns label and returns note is valid for one parcel only. We will not be able to accept any additional parcels).

Refunds on international items will include the amount paid for product, plus duties, taxes and fees (if prepaid).

Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).

Unfortunately we are unable to refund shipping costs at this time.

Refunds are processed within 5 business days of your parcel being received in our partner, Global-e’s, UK hub.

We always endeavour to ensure your parcel reaches you in perfect condition. If you do have any problems, please contact customer services at international@hobbycraft.co.uk. (We will not charge shipping costs for the return of faulty or damaged items).

Find our full terms and conditions for international purchases and returns here.