(Updated 13th November 2015)
Hobbycraft are committed to protecting your privacy online. Here we explain how we collect information, what we do with it and what controls you have.
You can find all other information about our website in our Terms and Conditions and Frequently Asked Questions (FAQs).
Your personal data will be used to to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
We also monitor who uses our website. For example, we may collect information about you like the type of internet browser you use, the website from which you have come to ours and your IP address (the unique address which identifies your computer on the internet). This lets us improve our website.
We know how important it is to keep your personal information safe and secure online. Any information that we collect from you is held legally and we will endeavour to take all reasonable steps to protect your personal information.
In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.
Our website uses the highest level of security available for online shopping. Any personal information that you send is securely encrypted by a 128-bit Secure Sockets Layer (SSL). In other words, the SSL mixes-up your data and stops it from being taken by anyone else.
Our Checkout is one example of secure area. There are two ways that you can check that the page has been encrypted and that it is safe for you to continue :
Phishing scams try and trick you into giving your personal or sensitive information to a fake person. - Usually by an email or phone call from someone pretending to be from a real company.
Do not share your personal information with anyone who calls and says that they are from Hobbycraft. If we need to get in contact, you will be asked to call us back on our main Customer Service telephone number which is 0330 026 1400.
Please tell our Customer Service Team straight way if you think someone is trying to trick you into giving them your details. Call us on 0330 026 1400 from Monday to Friday, between 9am and 8pm and until 5pm on weekends. Or email the Customer Services Team.
You can get in contact with our Customer Services Team by telephone or email :
You have the right to ask for access to the personal data which we may hold or process about you. You also have the right to ask us to correct any mistakes in your data.
We offer an email newsletter and may use your data for marketing reasons. We never sell your data to anyone else. You have the right to ask us to stop using your personal data to send you the Hobbycraft email newsletter. You can opt-out any time by using the 'Unsubscribe' link at the very bottom of the email.
We may collect this information even if you do not register with us.
We may show you ads based on many factors, including demographic information and previous shopping history. Hobbycraft use third-party vendors, including Google, to display ads on sites across the Internet.
Around 2 weeks after purchasing your product, we may send you an email inviting you to review and rate any products that you purchased either online or in store. once submitted, it usually takes 72 hours for your review to appear on our website providing it adheres to our Publishing guidelines. Please do not include any personally identifiable information including your full name when choosing your username and writing your review.
All reviews are submitted on the basis that Hobbycraft may use the review as it sees fit and for any marketing or promotional purposes.
If you require any further information on this service or wish to have your review removed, you can contact Customer services.
Hobbycraft cookies are read-only and set by our website. They cannot have a virus or get any personal information from your computer.
Cookies are tiny text files saved on your computer when you go to some web pages.
Any website can put cookies on your computer. But your browser (for example Internet Explorer, Google Chrome or Firefox), will only allow some cookies to protect your privacy.
It is usual that a cookie will contain the following :
A website can only read the cookies that it makes. So, other websites cannot read the cookies we save to your computer and we cannot read any cookies saved by them.
These are the cookies set by www.hobbycraft.co.uk :
This cookie allows us to respond to the choices that you make on our website like "Add to basket". Without it, we wouldn’t know if one person or many were using our website and no one would be able to log in or buy anything.
This cookie is similar to the ASP.NET_SessionId cookie, but is only saved to your computer if you browse pages on our website that come from Wordpress (for example the Get Crafty blog).
When you select an interest or add something to your craft drawer the craft cookie makes sure that our website will remember it.
This cookie is used to show your recently browsed items. You can hide Recent Items with the cross that appears as you pass your mouse pointer over them, or you can choose to ‘Remove all’.
Thiscookie is set if you choose ‘Keep me signed in’ when you log in to your account. It keeps your account email address and a secure version of your password. Never choose 'Keep me signed in' on a public or shared computer.
These cookies are set by Google Analytics and we use them for our website statistics. Any data that is sent to Google Analytics is kept secret. We only use it to better understand our visitors and make the right choices about our website and marketing.
We keep our list of third-party cookies as up-to-date as possible. Our information may be wrong if our third-parties change their cookies and do not tell us however.
Cookie set by
Name of cookies
awin1.com (Affiliate Window)
You can manage cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. (for example Internet Explorer, Firefox or Google Chrome) you can:
Please refer to the instructions or the online help files available via your relevant browser if you wish to manage cookies in this way. Alternatively, please visit www.allaboutcookies.org for further information. To manage cookies relating to targeted advertising activities, you can visit www.youronlinechoices.com. To opt-out of being tracked by Google Analytics across all websites you can visit tools.google.com/dlpage/gaoptout.
You can browse the Hobbycraft website with no cookies allowed on your computer or mobile device, but you will not be able to add items to your wishlist or products to your shopping basket.
To manage cookies on your mobile phone, tablet or other mobile device we advise that you check the device manual.
Where to make a complaint
Information Commissioner's OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AF
You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/
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Hobbycraft is a registered trademark of Hobbycraft Trading Ltd. Hobbycraft Trading Limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.