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Customer Services

Whether you want advice on your project or an update on your order, we're here to help.

Want to contact a store or check your local store's stock?

Your local store team will be happy to help - and are best-placed to advise on their stock availability. You can also contact them to find out about their opening hours, demonstrations and directions.

Find your local store >

Email us

Use the button below to visit our online form. Leave us your phone number or email address and we will get back to you as soon as we can.

Contact the Customer Services team >

Contact us on Twitter @hobbycraft_help.

Phone us

Call us on 0330 026 1400*

Monday to Friday : 9 am to 8 pm

Saturday and Sunday : 9 am to 5 pm

*Phone numbers that start with '0330' cost the same rate as a local call. It may be free if your landline tariff includes free calls to local rate numbers, or as a part of inclusive minutes in your mobile tariff.

Write to us

Write to us

Customer Services
Hobbycraft DC
E-Commerce Door A
Parkway
Centrum 100 Business Park, Unit 1
Burton Upon Trent
DE14 2WA

International Customer Service

For any queries relating to international orders, shipping, returns or refunds please email international@hobbycraft.co.uk who will be happy to help you.
To find out more about our International Terms and Conditions click here.

Useful Information

Customer Services

Be Inspired

About Hobbycraft

Further Information

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Join our free Club today and get exclusive offers, invites to craft events and entries to competitions.

 

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Hobbycraft is a registered trademark of Hobbycraft Trading Ltd. Hobbycraft Trading Limited is authorised and regulated by the Financial Conduct Authority. We are a credit broker and not a lender. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg.